Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered by The Nuzzle Buddy. It is designed to provide clear and transparent information in accordance with applicable consumer protection standards in the United Kingdom.

1. Shipping Coverage and Costs

We offer shipping within the United Kingdom. All orders are shipped free of charge. The total cost displayed at checkout is final, with any additional fees applied.

2. Order Processing

Orders are processed before our cut-off time, 17:00 GMT.

  • Orders are typically processed within 1–3 business days after confirmation.
  • An order confirmation email is sent once the purchase is completed.
  • Orders placed after 17:00 GMT, on weekends, or on public holidays will be processed on the next business day.

3. Shipping and Delivery Time

Once dispatched, transit times are within an estimated timeframe of 4–7 business days.

  • Total estimated delivery time: 5–10 business days (processing + transit).
  • Delivery times are estimates and may vary depending on location and external factors.
  • Business days are Monday to Friday, excluding public holidays.

4. Dispatch and Tracking

When your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

  • Tracking details allow you to monitor your shipment status.
  • You can use this information to track the progress of your shipment through our Order Tracking page until it arrives. 
  • If you do not receive tracking information, please contact us for assistance via support@thenuzzlebuddy.com.

5. Order Cancellations

Orders can only be cancelled before they are dispatched.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at support@thenuzzlebuddy.com.

  • Include your order number and clear photos of the issue.
  • We will review the case and provide an appropriate resolution, which includes a replacement or refund.
  • Your statutory rights under UK consumer law remain unaffected.

7. Delivery Delays

While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • High shipping demand periods
  • Carrier disruptions
  • Adverse weather conditions

If your order has not arrived within the expected timeframe, please allow 2 additional business days before contacting us. If delays persist, contact our support team at support@thenuzzlebuddy.com, and we will assist you.