Contact Us
If you have any questions, requests, or need assistance, you can reach The Nuzzle Buddy using the contact details below. Our support team is available during the stated hours to assist with inquiries related to orders, products, returns, or general information.
Customer Support Hours
Monday to Friday: 10:00 – 18:00 GMT
We aim to respond to all inquiries as promptly as possible during business hours.
Contact Methods
- Email: support@thenuzzlebuddy.com
- Phone: +31644681877
Contact Form
You can also submit your inquiry through our contact form available on this page. Please include accurate details so we can assist you effectively.
What Can We Help With
| Topic | How we support you |
|---|---|
| Orders & Delivery | Order status updates, delivery progress information, tracking assistance where available, address updates before dispatch, and general order-related help. |
| Shipping Questions | Estimated delivery timelines, shipping process details, and assistance if a parcel is delayed or marked delivered but not received. |
| Product Information & Sizing | Details about product specifications, sizing guidance, and general pre-purchase support. |
| Returns & Refunds | Guidance on starting a return, explanation of refund steps, and timelines based on our Return and Refund Policy. |
| Checkout & Payments | Support with checkout issues, payment-related questions, confirmation assistance, and invoice or receipt requests. |
| Feedback & Suggestions | Share comments, ideas, or service feedback to help improve your experience with The Nuzzle Buddy. |
| Store Policies | Clarifications about our policies. |
To Help Us Assist You Faster
If your inquiry relates to an order, please include the following details:
- Order number;
- Email address used at checkout;
- Relevant details such as item name or size;
- Tracking number, if available;
- Photos of the item if it arrived damaged or incorrect.
Business Information
- Company Name: MNS Brands B.V.
- Registration Number: 42012240
- VAT Number: NL869283236B01
- Registered Address: Goudplevier 24, 3403 AT, IJsselstein, Netherlands
We are committed to providing clear communication and reliable support to assist you at every step.