Privacy Policy

This Privacy Policy explains how The Nuzzle Buddy collects, uses, shares, and protects personal information when you visit or make a purchase from this website. This policy is designed to comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Company Information

  • Company Name: MNS Brands B.V.
  • Registration Number: 42012240
  • VAT Number: NL869283236B01
  • Registered Address: Goudplevier 24, 3403 AT, IJsselstein, Netherlands
  • Email: support@thenuzzlebuddy.com
  • Phone: +31644681877

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact details (such as name, email address, phone number);
  • Billing and shipping information (such as address and postcode);
  • Order details and transaction information;
  • Technical data (such as IP address, browser type, and device information);
  • Usage data relating to how you interact with our website.

3. How We Use Your Information

Your personal data is used for the following purposes:

  • To process and fulfil orders;
  • To communicate with you regarding your order or inquiries;
  • To provide customer support;
  • To improve our website and services;
  • To comply with legal and regulatory obligations;
  • To prevent fraud or misuse of our services.

4. Legal Bases for Processing

We process personal data based on the following legal grounds:

  • Performance of a contract (e.g., processing orders);
  • Compliance with legal obligations;
  • Legitimate interests (e.g., improving services, fraud prevention);
  • Consent, where required (e.g., certain marketing communications).

5. Shopify and Payment Processing

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services. Your data may be stored through Shopify’s data storage, databases, and general application.

For more information, please review:

Payment information is processed securely through Shopify and its payment providers. We do not store full payment card details on our systems.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support essential website functions.

For more information, please review the Shopify Cookie Policy.

7. Sharing of Personal Data

We may share your personal data with trusted third parties where necessary, including:

  • Shipping and logistics providers;
  • Payment processors;
  • IT and website service providers (including Shopify);
  • Legal or regulatory authorities, where required by law.

We do not sell personal data to third parties.

8. International Data Transfers

Your personal data may be transferred and processed outside the United Kingdom or the European Economic Area. Where this occurs, we take appropriate safeguards to ensure your data remains protected in accordance with applicable laws.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

10. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data;
  • Request correction of inaccurate data;
  • Request deletion of your data.
  • Object to or restrict processing;
  • Request data portability.
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using support@thenuzzlebuddy.com.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

12. Third-Party Links

This website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.